 |
SERVICE PERFORMANCE EVALUATION STUDY OF THE CLIENT'S CHARTER FOR THE PERIOD OF JULY - DECEMBER 2025 PONTIAN MUNICIPAL COUNCIL |
|
NUM |
PROMISES |
COMPLIANCE WITH THE TIMELINE/ CHARTER STANDARD |
NON COMPLIANCE WITH THE TIMELINE/ CHARTER STANDARD |
TOTAL SERVICES |
||
|
TOTAL STANDARD COMPLIANCE |
% STANDARD COMPLIANCE |
TOTAL NON STANDARD COMPLIANCE |
% NON STANDARD COMPLIANCE |
|||
|
P1 |
Non-risk business licence applications shall be processed within 1 working day from the date a complete application is received. |
88 |
100 |
- |
- |
88 |
|
P2 |
Risk business licence applications shall be processed within 30 working days from the date a complete application is received, in accordance with the guidelines issued by the Johor State Secretary (SUK Johor). |
62 |
100 |
- |
- |
62 |
|
P3 |
Business licence renewal applications shall be processed within 1 working day. |
889 |
100 |
- |
- |
889 |
|
P4 |
Tent permit applications shall be processed within 7 working days. |
28 |
100 |
- |
- |
28 |
Pontian Mounicipal Council